Over the course of the six-hour bus ride, Nathalie and Richard became friends. They exchanged their phone numbers and regular check-up on each other. "We talk every couple of days and he thanks me every time he talks to me for helping him," Nathalie said. "He calls me his little guardian angel. I’m happy to say that he’s progressing well."
It isn't the first time Nathalie helped somebody in need. Since her career at the MCTS started two years ago, she has received three commendations for outstanding service. The kindhearted lady usually brings PB&J sandwiches with her during her shift so that she can hand them out to people.
"Natalie’s kindness, compassion, and respect for this man in need are what MCTS excellence is all about," Milwaukee County Executive, Chris Abele, said. "Natalie demonstrated what we all need to do to fight homelessness: to look out for each other, to care for each other and to work together. I’m deeply grateful for Natalie’s actions."